The challenge
Reception was constantly interrupted to announce visitors, waiting lines were poorly perceived and wait times were invisible. The employer brand at reception did not match the company's standards.
A corporate head office in Tunisia received candidates, contractors and walk-in visitors daily without structured appointments. HR reception was overloaded with repetitive tasks. TOUCHCREA deployed a reception kiosk with queue management, host notifications and a waiting-room display.
The TOUCHCREA solution
Touch registration kiosk, smart queue, waiting-room display and e-mail/SMS host alerts. Separate candidate and visitor journeys, corporate branding and reception/HR training.
Results
-45% direct requests to reception, better handling of hiring interview peaks and positive visitor feedback on the clear reception journey.
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