Hospitality
A five-star hotel in Tunis wanted to modernize lobby reception without increasing front-desk workload. Guests often asked for service hours, spa or restaurant bookings and local recommendations, creating queues at peak check-in times. TOUCHCREA designed and installed a custom touch kiosk integrated into the lobby design, delivering a premium self-service experience in French and English.
Reception handled too many repetitive requests: wayfinding, services, bookings and tourist information. Staff spent time on low-value questions while guests waited with luggage. The property lacked a visible interactive information point aligned with its premium positioning.
32" touch kiosk with custom UI: hotel map, services (spa, restaurant, room service), local recommendations and booking forms. Bilingual FR/EN content, branded enclosure, secure network setup and front-desk training. Delivery, commissioning and configuration completed in one day with remote support included.
Three-month measurement: +35% visitor engagement on the information point, fewer repetitive reception requests and positive feedback on arrival flow. The kiosk became an upsell channel for internal services without extra staffing.
